TERMS AND CONDITIONS OF USE

Last updated 3rd December 2025

By visiting and using Our Site, Your use of the same is subject to the Terms and Conditions detailed herein. You should read these Terms and Conditions ensuring that You understand them before making use of Our Site.

Your use of Our Site is deemed to be Your acceptance of the Terms and Conditions detailed herein. If You do not agree to be bound by these Terms and Conditions You should immediately stop using Our Site.

These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing Your use of this website, https://www.thriveobmacademy.com/ (“Our Site”).

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“User Content” means content including, but not limited to, comments on articles, blogs or community areas published on Our Site, shared by Users. It does not include any personal information You may submit to Us via any contact form.

“Content” means any and all text, images, audio, video, scripts, code, software, databases, logos, forms, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site.

“You/Your” means the person accessing Our Site.

“We/Us/Our” means Thrive Business Support Services Limitedd, trading as Thrive OBM Academy

Company number 16837201, Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Thrive OBM Academy provides Certified OBM® training and is licensed by the International Association of Online Business Managers. Thrive OBM Academy may also supply its own digital courses and products.

2. Information About Us

Our Site is operated by Thrive Business Support Services Limited, trading as Thrive OBM Academy.

3. How to Contact Us

To contact Us, please email [email protected].

4. Access to Our Site

4.1 Access to Our Site is free of charge, but We do not guarantee that it will always be available.

4.2 You must be over 18 years of age to access Our Site. Students requesting membership or training must have either administrative experience, virtual assistant experience, or managerial experience. We may vary or waive these entry requirements for specific programmes.

4.3 It is Your responsibility to make the arrangements necessary to access Our Site.

5. Changes to Our Site

We may alter and update Our Site at any time for maintenance or improvement purposes.

6. Changes to these Terms and Conditions

We may alter these Terms and Conditions at any time without notice. Any changes will be listed at the top of this page. Your continued use of the Site constitutes acceptance of the updated Terms and Conditions.

7. International Users

We do not warrant that Our Site or any Content is available in all locations or suitable for use everywhere. You are responsible for ensuring that using Our Site does not breach any requirements in Your location.

8. Refund Policy for Digital Products

Due to the nature of digital downloads and instant access upon purchase, all sales of digital products are final and non-refundable. Once You have gained access to the files or materials, We are unable to offer refunds, exchanges, or cancellations.

You acknowledge and agree that the right to cancel does not apply to digital content once access has been granted, whether by download link, delivery email, or portal access. By proceeding with Your purchase, You consent to waive Your 14-day right of withdrawal under UK and EU consumer law.

If You experience issues accessing Your digital product, please contact [email protected].

Note: This refund policy applies only to digital downloads and standalone digital resources. It does not apply to enrolment in the Certified OBM® Programme, which is governed by a separate Student Agreement.

9. How You May Use Our Site and Content (Intellectual Property Rights)

9.1 All Content on Our Site and the copyright and other intellectual property rights in that Content belong to or have been licensed by Us. Viewing Our Site does not grant You any right to use such rights.

9.2 You may access, view and use Our Site in a web browser. You may download pages for caching purposes only.

9.3 You may not modify printed or downloaded copies in any way. Images, video, audio or other Content must not be used separately from accompanying text.

9.4 You may not use any Content from Our Site for commercial purposes without first obtaining a licence from Us.

10. Links to Our Site

10.1 You may only link to the homepage unless We have approved linking to other areas.

10.2 You must not imply association or collaboration with Us.

10.3 You may not use Our logos, taglines or trade marks without written permission.

10.4 You may not link to Our Site from unlawful or inappropriate websites.

11. Links to Other Sites

11.1 Links to third-party websites may appear on Our Site. These are not under Our control and We accept no responsibility for their content.

11.2 The inclusion of a link is for information only and does not imply endorsement.

12. Disclaimers

12.1 Nothing on Our Site constitutes professional advice. Where You become a student, separate Student Agreement terms will apply.

This includes any information, examples, templates or outputs generated with the support of AI tools made available through Our Site.

12.2 We cannot guarantee Your income or success.

12.3 Materials may include forward-looking statements which are not guarantees.

12.4 We make reasonable efforts to ensure Content is accurate but offer no warranties.

12.5 If You are a business user, We exclude all implied representations, warranties and conditions.

13. Our Liability

13.1 Nothing excludes Our liability for fraud or for death or personal injury caused by negligence.

13.2 If You are a business user, We accept no liability for loss of profit, business or revenue; loss of opportunity; loss of savings; business interruption; or consequential loss.

13.3 If You are a consumer and digital content from Our Site damages Your device due to Our lack of reasonable care, We will repair the damage or compensate You.

13.4 This right is lost where You fail to follow Our instructions or system requirements.

14. Viruses, Malware and Security

You must take appropriate steps to protect Your own equipment and data. You must not introduce malware, attempt unauthorised access or attack Our Site. Any breach may be reported to authorities.

15. Acceptable Usage of Our Site

15.1 You must use Our Site lawfully.
15.2 Breaches may result in suspension, warnings, legal action or disclosure to authorities.
15.3 We exclude all liability arising from actions taken under this clause.

16. How We Use Your Personal Information

We use Your personal information as set out in Our Combined Cookies & Privacy Policy.

17. Communication From Us

17.1 We may send important notices by email.
17.2 We do not send marketing without consent, and You may opt out at any time.
17.3 Contact Us using the details in section 3 for any concerns.

18. User Content

18.1 User Content includes comments on articles, blogs or within member areas.
18.2 You should keep backups of anything You submit.
18.3 User Content is non-confidential.
18.4 We may remove User Content at Our discretion.
18.5 We may disclose Your identity for intellectual property or privacy complaints.
18.6 User Content reflects the views of Users, not Us.
18.7 You retain ownership of Your User Content.
18.8 By submitting User Content, You grant Us a worldwide, perpetual, royalty-free licence to use it as required to operate Our Site

19. Use of Artificial Intelligence (AI) within Thrive OBM Academy

19.1 AI tools may be used on Our Site for tasks such as guidance, examples, summaries, content generation and operational functions. AI outputs are for general information only.

19.2 By using AI-enabled features, You give permission for Us to process information You input in order to generate outputs.

19.3 You must not input confidential client information, special category data or information You do not have permission to share.

19.4 You remain responsible for checking all AI outputs before using them in Your business or with Your clients.

19.5 We process personal information in line with Our Privacy Policy. AI tools may process information inside or outside the UK/EU with appropriate safeguards.

19.6 We take reasonable steps to keep data secure. Third-party AI providers may process prompts according to their own terms.

19.7 You must not misuse or attempt to reverse-engineer any AI features.

19.8 To the fullest extent permitted by law, We exclude liability for any loss arising from use of AI tools.

20. Law and Jurisdiction

20.1 These Terms and Conditions are governed by the laws of England and Wales.
20.2 If You are a consumer, You retain mandatory rights under the law of Your country of residence.
20.3 UK consumers may bring claims in the courts of England, Wales, Scotland or Northern Ireland.
20.4 Business users agree to the exclusive jurisdiction of the courts of England and Wales.